Privacy Policy
At Eleven-04 Cosmetics, we prioritize your privacy and are dedicated to safeguarding your personal information. This Privacy Policy explains the types of information we collect, how we use it, how we store it, and the steps we take to protect it when you visit our website, make a purchase, or engage with us in any other way.
By using our website or submitting your personal information, you agree to the practices outlined in this Privacy Policy. Please take a moment to review this policy thoroughly to understand how we handle and protect your data.
Information We Collect
To offer you the best experience and service, we collect a variety of information, including the following:
Personal Information:
When you place an order or create an account, we gather personal information such as:
- Your full name
- Email address
- Phone number
- Shipping and billing address
Payment details (credit card or other payment information)
Non-Personal Information:
We also collect non-personal information to help improve your user experience and our website's performance. This may include:
- Browsing behavior (e.g., pages viewed, links clicked)
- Device and browser information
- IP address
- Interaction with our website (e.g., session time)
This data is anonymized and is not used to personally identify you.
Cookies and Tracking Technologies:
To improve your browsing experience, our website uses cookies and other tracking technologies. These tools allow us to analyze traffic patterns, personalize content, and offer relevant advertisements. You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our Cookie Policy (if applicable).
How We Use Your Information
We utilize your information for the following purposes:
Order Processing:
To complete your orders, we process and confirm your purchases, send shipping updates, and provide relevant order-related communication.
Customer Support:
To assist you with inquiries, troubleshoot issues, or help with returns and exchanges, we use your data to provide responsive and effective customer service.
Marketing and Promotions:
If you have opted in, we may send you promotional emails, newsletters, special offers, and updates about our products or services. You can unsubscribe from these communications at any time.
Service Improvement:
We analyze how users interact with our website in order to enhance user experience, improve website functionality, and optimize the content we offer.
How We Protect Your Information
We implement appropriate technical, organizational, and physical security measures to protect your personal information from unauthorized access, loss, or alteration. However, it is important to note that no method of transmission over the internet or electronic storage is completely secure. While we strive to ensure the security of your personal data, we cannot guarantee absolute security.
Sharing Your Information
Eleven-04 Cosmetics does not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us with various services, including payment processing, shipping, and customer support. These service providers are obligated to protect your data and use it only for the purposes they are contracted for.
We may also share your information if required to do so by law, to comply with legal obligations, or to protect our rights, property, or the safety of others.
Third-Party Links
Our website may contain links to external websites not operated by Eleven-04 Cosmetics. We are not responsible for the privacy practices, policies, or content of these third-party sites. We encourage you to review the privacy policies of any external websites you visit to understand how they handle your information.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Updates:
You can access, review, and update your personal information by logging into your account or contacting us directly.
Opt-Out of Marketing Communications:
If you no longer wish to receive marketing emails from us, you can opt-out by following the unsubscribe instructions in our emails or by contacting us directly at inquiry@eleven-04.com.
Data Deletion:
You can request the deletion of your personal data. To do so, please reach out to us at info@eleven-04.com.
Children's Privacy
Eleven-04 Cosmetics, website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will reflect the most recent revision. We encourage you to review this Privacy Policy regularly to stay informed about how we are safeguarding your personal information.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we manage your information, please feel free to contact us:
Email: inquiry@eleven-04.com