Refunds & Exchanges

At Eleven 04 Cosmetics, we are dedicated to ensuring you have a seamless and enjoyable shopping experience. To help you navigate our policies, we encourage you to read the following terms and conditions carefully so that you have a clear understanding of our processes and procedures.

Final Sale Policy: Please note that all purchases are final. Once an order is placed and processed, we do not offer refunds. We strongly recommend that you review your selections carefully before completing your purchase to avoid any dissatisfaction.

Exchanges for Incorrect Items: We recognize that errors can occur, and we are committed to resolving any mistakes made during fulfillment. If you receive an incorrect item, we will gladly arrange for an exchange. However, this is only applicable to products that are still unopened and in their original packaging. To qualify for an exchange, the item must be returned in its unused, original condition.

Ensuring Order Accuracy: We kindly ask that you thoroughly verify all details of your order before finalizing the transaction. This includes confirming your shipping address, contact details, and selecting the correct items. Please be aware that we cannot be held responsible for any errors made during the ordering process.

Order Modifications: If you notice an error after completing your order, such as an incorrect shipping address or other details, please contact us immediately at info@eleven-04.com. To ensure we can assist you, changes must be requested within 24 hours of receiving your order confirmation. After this time frame, we will no longer be able to modify your order or shipping information.

Policy Application: Our refund and exchange policies apply universally to all orders. Once an order is processed, it cannot be canceled or reversed, so we encourage you to double-check all details before proceeding with the purchase.

We truly appreciate your understanding and cooperation. Should you have any questions or require further assistance, please don't hesitate to reach out to our customer service team, who will be more than happy to assist you.